These Terms and Conditions govern your use of the 396win platform and all associated services. By registering an account and accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. Please read them carefully before proceeding.
For the purposes of these Terms and Conditions (hereinafter "Terms"), the following definitions shall apply:
By creating an Account on 396win, accessing the Platform, or using any of our Services, you expressly acknowledge and agree that you have read, understood, and accept these Terms in full. If you do not agree with any provision contained herein, you must immediately cease using the Platform and refrain from registering an Account.
These Terms constitute a legally binding agreement between you and 396win. Your continued use of the Platform following any amendments to these Terms shall constitute acceptance of such changes. We reserve the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent changes were made.
In addition to these Terms, your use of the Platform is also governed by our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. In the event of any conflict between these Terms and any other policy or guideline published by 396win, these Terms shall prevail unless explicitly stated otherwise.
You must be at least 21 years of age to register an Account and use the Services offered by 396win. By registering, you represent and warrant that you meet this minimum age requirement. 396win reserves the right to request identity verification documents at any time to confirm your age and identity. Failure to provide such documents within a reasonable timeframe may result in suspension or permanent closure of your Account.
You must be a legal resident of Indonesia or a jurisdiction where online gambling is lawful and permitted. You are solely responsible for determining whether your use of the Platform complies with the laws of your country, state, province, or locality. 396win operates under an international license and does not guarantee that its Services are legal in every jurisdiction. By using the Platform, you acknowledge that you are accessing our Services at your own risk and in compliance with all applicable local laws.
Users located in Prohibited Jurisdictions are expressly forbidden from accessing or using the Platform. If 396win determines that you are accessing the Platform from a Prohibited Jurisdiction, we reserve the right to immediately suspend or terminate your Account and forfeit any Funds held therein without prior notice or liability.
To use the Services, you must complete the account registration process. During registration, you will be required to provide accurate, complete, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, email address, phone number, and preferred payment method. You agree to:
You are permitted to hold only one (1) Account with 396win. Multiple accounts, duplicate accounts, or accounts created under false identities are strictly prohibited and will result in immediate closure of all associated Accounts and forfeiture of Funds. 396win employs advanced detection systems to identify and prevent duplicate account creation.
In compliance with anti-money laundering (AML) regulations and international best practices, 396win reserves the right to request identity verification documents from any User at any time. Such documents may include, but are not limited to, a government-issued photo ID (KTP - Indonesian identity card, passport, or driver's license), proof of address (utility bill, bank statement), and proof of payment method ownership (bank account statement, e-wallet screenshot).
You agree to provide these documents promptly upon request. Failure to comply with KYC verification requests within the specified timeframe may result in Account suspension, restrictions on deposits and withdrawals, or permanent Account closure. All documents submitted will be handled in accordance with our Privacy Policy.
396win supports a wide range of payment methods tailored to the Indonesian market, including major local banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and popular e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are conducted in Indonesian Rupiah (IDR) unless otherwise specified.
By depositing Funds into your Account, you confirm that:
Deposits are typically processed instantly or within a few minutes, depending on the payment method selected. 396win does not charge any fees for deposits, though your bank or payment provider may impose their own transaction fees. Minimum and maximum deposit limits vary by payment method and are displayed during the deposit process.
396win strictly prohibits the use of third-party payment methods. You may only deposit Funds using a payment method that is registered in your own name and that matches the name on your 396win Account. Deposits made from third-party accounts will be reversed, and your Account may be suspended pending investigation. Repeated violations may result in permanent Account closure.
Users may request a withdrawal of available Funds at any time, subject to these Terms and any applicable bonus wagering requirements. To initiate a withdrawal, log in to your Account, navigate to the Cashier or Withdrawal section, select your preferred withdrawal method, and enter the desired amount. All withdrawal requests are subject to review and approval by 396win's finance team.
For security and regulatory compliance purposes, 396win reserves the right to request additional identity verification documents before processing a withdrawal. Standard withdrawal processing times range from 15 minutes to 4 hours for most payment methods, though certain circumstances (large withdrawals, first-time withdrawals, enhanced security checks) may extend this timeframe to 24-48 hours.
Withdrawals will only be processed to the same payment method used for deposit, or to a verified alternative method registered in your name. This policy is in place to prevent money laundering and fraud. If your original deposit method does not support withdrawals (e.g., certain prepaid cards), 396win will work with you to arrange an alternative secure withdrawal method.
Minimum and maximum withdrawal limits vary by payment method and Account status (regular users vs. VIP members). These limits are displayed during the withdrawal process. 396win does not charge withdrawal fees for most payment methods, though your bank or payment provider may impose fees on their end. Large withdrawals (typically exceeding Rp 50.000.000) may require additional verification and manual approval, which can extend processing time.
If you have an active Bonus in your Account, you must fulfill any associated wagering requirements before requesting a withdrawal. Attempting to withdraw Funds before meeting wagering requirements may result in forfeiture of the Bonus and any winnings derived from it. Specific wagering requirements for each Bonus are outlined in the applicable Bonus Terms, which are presented to you at the time of claiming the Bonus.
396win offers various Bonuses and promotional offers to Users, including welcome bonuses, deposit match bonuses, cashback offers, free bets, and loyalty rewards. All Bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, bet size restrictions, and expiration dates. These terms are communicated to you at the time of the Bonus offer and are incorporated into these Terms by reference.
Bonuses are intended for recreational players and must be used in good faith. 396win reserves the right to withhold, cancel, or reclaim any Bonus if we determine that it has been obtained or used improperly, including but not limited to:
If 396win determines that you have engaged in Bonus abuse, we reserve the right to void the Bonus, confiscate any winnings derived from it, suspend your Account, and pursue legal action if necessary.
Different game categories contribute differently toward Bonus wagering requirements. Slots typically contribute 100%, while table games (baccarat, blackjack, roulette) may contribute 10-20%, and certain games may not contribute at all. Specific contribution rates are disclosed in the applicable Bonus Terms. Bets placed on excluded games while a Bonus is active will not count toward wagering requirements and may result in Bonus forfeiture.
396win is committed to promoting responsible gaming and providing a safe, enjoyable environment for all Users. We offer a range of tools to help you manage your play, including deposit limits, loss limits, session time reminders, and self-exclusion options. For more information, please refer to our Responsible Gaming Policy.
If you feel that your gambling is becoming problematic, you may request self-exclusion from the Platform for a specified period (1 week, 1 month, 3 months, 6 months, or permanently). During the self-exclusion period, you will be unable to access your Account, place bets, or make deposits. To request self-exclusion, contact our customer support team via Live Chat or email. Self-exclusion requests are processed immediately and cannot be reversed until the specified period has elapsed.
396win reserves the right to suspend, restrict, or permanently close any Account at our sole discretion if we determine that:
In the event of Account closure, 396win will return any remaining Funds (excluding forfeited Bonuses or fraudulently obtained winnings) to you via your registered payment method, subject to completion of any pending investigations.
Users are strictly prohibited from engaging in any of the following activities:
Violation of any of these prohibitions may result in immediate Account closure, forfeiture of Funds, and potential legal action. 396win cooperates fully with law enforcement authorities in investigating suspected illegal activity.
All games offered on the 396win Platform use certified Random Number Generator (RNG) technology to ensure fairness and randomness of outcomes. Game outcomes are independently audited by third-party testing laboratories. 396win does not manipulate or alter game results. Return to Player (RTP) percentages for all games are published on the Platform and are consistent with industry standards.
All content, trademarks, logos, graphics, software, and other intellectual property displayed on or available through the 396win Platform are the exclusive property of 396win or its licensors and are protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of this content without the express written permission of 396win.
The 396win name, logo, and all related product and service names are trademarks of 396win. Unauthorized use of these trademarks is strictly prohibited and may constitute trademark infringement under applicable law.
The 396win Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. 396win does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
To the fullest extent permitted by law, 396win, its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform or Services, even if 396win has been advised of the possibility of such damages. This includes, without limitation, damages for loss of profits, data, or other intangible losses.
In no event shall 396win's total liability to you for all claims arising out of or related to these Terms or your use of the Platform exceed the total amount of Funds deposited into your Account during the twelve (12) months preceding the event giving rise to the claim.
396win shall not be liable for any failure or delay in performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, natural disasters, internet or telecommunications failures, government actions, or any other force majeure event.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which 396win is licensed and registered, without regard to conflict of law principles. By using the Platform, you agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any disputes arising out of or related to these Terms or your use of the Services.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform, you agree to first attempt to resolve the matter informally by contacting 396win customer support. If the dispute cannot be resolved informally within thirty (30) days, either party may pursue formal legal proceedings in accordance with the governing law specified above.
You agree that any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You expressly waive any right to pursue claims on a class or representative basis.
These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and 396win with respect to your use of the Platform and Services, and supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be reformed to the extent necessary to make it valid and enforceable while preserving its intent to the greatest extent possible.
No waiver by 396win of any breach or default under these Terms shall constitute a waiver of any subsequent breach or default. The failure of 396win to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of 396win. 396win may freely assign or transfer these Terms or any of its rights or obligations hereunder without your consent or prior notice.
If you have any questions, concerns, or complaints regarding these Terms or your use of the Platform, please contact our customer support team:
Important Notice: By continuing to use the 396win Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree to these Terms, you must immediately cease using the Platform and contact customer support to close your Account.
Essential highlights from our Terms & Conditions to help you stay informed and compliant while using 396win.
You must be at least 21 years of age to register and use 396win Services. Age verification may be required at any time.
Only one account per person is permitted. Multiple or duplicate accounts will result in closure and forfeiture of funds.
Deposits and withdrawals must use payment methods registered in your own legal name. Third-party payments are prohibited.
All bonuses are subject to specific wagering requirements that must be met before withdrawals are permitted.
Identity verification documents may be requested at any time to comply with regulatory requirements and prevent fraud.
Self-exclusion, deposit limits, and other responsible gaming tools are available to help you maintain control of your play.
If you need clarification on any aspect of these Terms & Conditions, our FAQ page provides additional answers to common questions. You can also review our Privacy Policy and Responsible Gaming Policy for related information, or contact our support team anytime.
Need direct assistance? Contact our 24/7 support team via Live Chat or email .